Captain Jose Manuel
Fuengirola Nautic
"It’s hard to believe that a booking software can generate within 8 months more outstanding results than 5 years of hard work. I cannot wait to see what the future brings for me and my team!"
The business challenge
“The booking software was practically inexistent. We were dealing with a dynamic puzzle of offline reservations we had to figure out by ourselves, day in, day out. In the absence of an online booking software, it took us up to 24 hours to confirm correct availabilities and complete a booking. Ridiculous, right? As much as we were trying to cope, even by putting up long hours, double bookings were very frequent.”
Fuengirola Nautic
Launched in 2012, Fuengirola Nautic is one of the highest end boat rental companies in Fuengirola, Spain, specialized in creating unique nautical experiences. From private boat rentals, jet ski rentals, boat trips or private parties to exciting water sports adventures, the owner Jose Manuel and his team are dedicated to offering innovative experiences and premium services. One thing was keeping them away from upscaling - the booking software or lack of thereof, which was a combination of manual reservations (by email or phone).
Instead of concentrating on what they knew best – providing amazing boating experiences - Jose was often stuck behind the desk, overwhelmed by all admin tasks that kept on piling up, no matter how much they tried to prevent it from happening. On top of this, he was expected to provide a more responsive customer service - while being at sea, invoicing and handling phone bookings altogether was already a losing hand with just 24 hours in a day.
Realizing that his business and service quality was severely affected by the chaotic booking process, paired with the unreliable customer service, Fuengirola Nautic turned to CaptainPanel for a personalized solution designed to meet their unique requirements.
CaptainPanel developed a cloud-based booking software designed to automate, synchronize and deliver sub-second responses to client enquiries, boat availability, bookings, service customization requests, instant invoicing and real-time payment confirmations.
Building on Captain Jose Manuel’s business history of going above and beyond any expectations, CaptainPanel optimized Fuengirola Nautic’s workflows by streamlining online booking and reducing administrative tasks. This translated into positive conversion rates, an unexpected revenue growth and return on investment.
“From the very start, CaptainPanel team seemed to have a clear understanding of our business. They had a clever, innovative solution for all our glitches and it was a relief to know I could contact them 24/7. From the first meeting to the completion day, they were extremely thoughtful with timescales and costs, keeping us updated with any changes.”
“From the very start, CaptainPanel team seemed to have a clear understanding of our business. They had a clever, innovative solution for all our glitches and it was a relief to know I could contact them 24/7. From the first meeting to the completion day, they were extremely thoughtful with timescales and costs, keeping us updated with any changes.”
“It’s hard to believe that a booking software can generate within 8 months more outstanding results than 5 years of hard work. I wish I knew earlier that struggling is not a solution by itself, but reaching out to the right team is. CaptainPanel really opened a new chapter for my company. I have been more than pleased with the service and assistance received and I thoroughly recommend them. I cannot wait to see what the future brings for me and my team!”
Fuengirola Nautic is an established nautical business in Malaga area, Spain, and CaptainPanel proudly upgraded their success with the latest online features required to help it not just keep up with the competitors, but also acquiring one of them. The flawless clockwork automation and the cloud-based customer service saves Captain Jose Manuel and his team more time than ever - time they can now invest in expanding their customer base and exceeding clients’ expectations.
